Choosing the wrong supplier is one of the fastest ways beginners lose money when importing. Low prices and good photos can be misleading, especially for first-time buyers. A reliable supplier protects your capital, ensures product quality and allows you to scale confidently. This guide breaks down how beginners in Zambia can identify trustworthy suppliers before placing orders.
Step 1: Check How Long the Supplier Has Been Active
Suppliers with a longer history are generally more reliable.
What to look for:
- At least 2–3 years active
- Consistent product listings
- Regular transaction history
New suppliers are not always bad, but they require extra caution.
Step 2: Review Ratings and Customer Feedback
Reviews provide insight into product quality and supplier reliability.
Key signs:
- Detailed feedback
- Repeat buyers
- Photos from real customers
Avoid suppliers with vague or repetitive reviews.
Step 3: Communication Quality
Reliable suppliers respond clearly and professionally.
Test this by:
- Asking detailed questions
- Checking response time
- Noticing clarity in answers
Poor communication early often leads to bigger problems later.
Step 4: Request Samples Before Bulk Orders
Samples reduce risk and reveal true quality.
Benefits:
- Confirms product quality
- Tests packaging
- Allows performance checks
Skipping samples is one of the most expensive beginner mistakes.
Step 5: Verify Business Details
Ask for:
- Business registration
- Factory photos (if applicable)
- Product certifications
Legitimate suppliers will not hesitate to provide this.
